Shipping & Returns Policy for wa25.watchhousesale.com
This document outlines the shipping and return procedures for all purchases made on wa25.watchhousesale.com. Every customer agrees to these terms upon completing an order. Read carefully before making a purchase.
Shipping Policy
Tsz Ming Limited ships all products to the address provided during checkout. Processing time for orders is 1 to 3 business days. Delivery times vary by destination. Standard shipping within the domestic region takes 5 to 7 business days. International shipping takes 10 to 20 business days. Shipping costs are calculated at checkout and are non‑refundable except in cases of error by Tsz Ming Limited.
Customers receive a shipping confirmation email with a tracking number once the order leaves the warehouse. Tsz Ming Limited is not responsible for delays caused by customs, weather, or carrier services. Lost or stolen packages after delivery confirmation are the customer’s responsibility. For delivery issues, contact the carrier directly using the tracking information.
Returns Policy
Tsz Ming Limited accepts returns of unworn, unwashed, and undamaged women’s clothing items with all original tags attached. The return must be initiated within 14 calendar days from the date the customer receives the package. This 14‑day period is absolute. Returns requested after 14 days are not accepted.
14‑Day Unconditional Refund
Tsz Ming Limited offers a 14‑day unconditional refund for any reason. No restocking fee applies. The customer is not required to provide a defect or a specific justification. The only conditions are that the item remains in original condition with tags attached and that the return request is submitted within the 14‑day window.
Return Shipping Cost
The customer bears all return shipping costs. Tsz Ming Limited does not provide prepaid return labels. The customer chooses any shipping carrier. Tsz Ming Limited recommends using a trackable shipping method. Shipping fees paid on the original order are not refunded.
Refund Processing Time
After Tsz Ming Limited receives the returned item, inspection takes 3 to 5 business days. Once approved, the refund is issued. The refund amount reflects the full purchase price of the returned item minus original shipping charges. The time for the refund to appear in the customer’s account is at least 14 calendar days from the date Tsz Ming Limited approves the refund. This 14‑day minimum applies to all refund methods.
PayPal Refund Specific Terms
For refunds processed through PayPal, the standard minimum processing time is 14 calendar days from approval. However, certain jurisdictions have local laws that require PayPal refunds to be completed within 30 calendar days. In those jurisdictions, Tsz Ming Limited complies with the 30‑day requirement. The customer is responsible for knowing the local laws of their jurisdiction. Tsz Ming Limited applies the longer period only when legally compelled. The refund initiation from Tsz Ming Limited occurs within 5 business days after inspection. After initiation, PayPal’s internal processing adds the remaining days to reach the 14‑day or 30‑day total.
Return Address and Contact Information
All returned items must be sent to the following address exactly as written:
Recipient: Tsz Ming Limited
Phone: +852 5566 6631
Address: 9/F, Cameron Plaza, 18 Cameron Road, Tsim Sha Tsui
Returns sent to any other address are not processed. Tsz Ming Limited is not responsible for items lost or delayed due to incorrect addressing by the customer. Include the original order number inside the package. Without the order number, processing is delayed by an additional 10 business days.
Refund Procedure – Step by Step
Follow these steps exactly. Any deviation voids the refund eligibility.
Step 1 – Initiate Return Request
Within 14 calendar days of delivery, send an email to [email protected] with the subject line “RETURN REQUEST – [Order Number]”. Include the following information in the email body: order number, item name(s), reason for return (optional, not required for unconditional refund), and the date of delivery. Tsz Ming Limited responds within 48 hours with a return authorization confirmation. Do not ship the item before receiving this confirmation.
Step 2 – Prepare the Package
Repack the item in its original packaging or a secure alternative. Attach all original tags. Remove any old shipping labels. Place a printed copy of the return authorization confirmation inside the package. Write the order number on the outside of the package in permanent marker.
Step 3 – Ship to the Return Address
Ship the package to the address listed above. The customer pays all shipping costs. Tsz Ming Limited does not accept cash‑on‑delivery packages. Retain the shipping receipt and tracking number from the carrier.
Step 4 – Inspection
Tsz Ming Limited inspects the returned item within 3 to 5 business days of receipt. If the item shows signs of wear, washing, damage, missing tags, or any alteration, the return is rejected. Rejected items are held for 15 days. The customer must arrange and pay for return shipping of rejected items. Unclaimed rejected items after 15 days are donated or destroyed without further notice.
Step 5 – Refund Issuance
Upon approval, Tsz Ming Limited processes the refund. The refund is issued to the original payment method. The minimum time from approval to funds appearing in the customer’s account is 14 calendar days. For PayPal refunds in jurisdictions with 30‑day legal requirements, the minimum time is 30 calendar days from approval. No expedited refunds are available.
Step 6 – Confirmation
Tsz Ming Limited sends a refund confirmation email to the address on file. The email includes the refund amount and the expected completion date. The customer should check their bank or PayPal account after the stated minimum period. Contact [email protected] only after the minimum period has passed.
Non‑Returnable Items
Certain items are not eligible for return under any circumstance. These include: final sale items, underwear, swimwear with hygiene liners removed, accessories such as jewelry and hair clips, and gift cards. Tsz Ming Limited clearly marks non‑returnable items on the product page. Purchasing a non‑returnable item waives the 14‑day refund right.
Damaged or Incorrect Items
If an item arrives damaged or does not match the order, Tsz Ming Limited covers return shipping costs. Contact [email protected] within 7 calendar days of delivery with photos of the damage or the incorrect item. Tsz Ming Limited provides a prepaid return label. After receiving the damaged or incorrect item, Tsz Ming Limited issues a full refund including original shipping charges within 5 business days. This policy does not extend the 14‑day return window for other reasons.
Final Provisions
Tsz Ming Limited reserves the right to update this Shipping & Returns Policy. Changes apply to orders placed after the update date. The policy in effect at the time of purchase governs that order. For any questions, contact [email protected] before returning an item. No verbal or written exception to these terms is valid unless signed by an authorized representative of Tsz Ming Limited.